Unsubscribe

Confirm you would like to unsubscribe from this list

You have unsaved changes on the page. Would you like to save them?

Remove strategy

Confirm you would like to remove this strategy from your list

Welcome to Thornburg

Please select your location and role to help personalize the site.
Please review our Terms & Conditions

For Institutional / Wholesale / Professional Clients

The content on this website is intended for institutional and professional investors in the United States only and is not suitable for individual investors or non-U.S. entities. Institutional and professional investors include pension funds, investment companies registered under the Investment Company Act of 1940, financial intermediaries, consultants, endowments and foundations, and investment advisors registered under the Investment Advisors Act of 1940.

TERMS AND CONDITIONS OF USE

Please read the information below. By accessing this web site of Thornburg Investment Management, Inc. ("Thornburg" or "we"), you acknowledge that you understand and accept the following terms and conditions of use.

Disclaimers

Products or services mentioned on this site are subject to legal and regulatory requirements in applicable jurisdictions and may not be licensed or available in all jurisdictions and there may be restrictions or limitations to whom this information may be made available. Unless otherwise indicated, no regulator or government authority has reviewed the information or the merits of the products and services referenced herein. Past performance is not a reliable indicator of future performance. Investments carry risks, including possible loss of principal.

Reference to a fund or security anywhere on this website is not a recommendation to buy, sell or hold that or any other security. The information is not a complete analysis of every material fact concerning any market, industry, or investment, nor is it intended to predict the performance of any investment or market.

All opinions and estimates included on this website constitute judgements of Thornburg as at the date of this website and are subject to change without notice.

All information and contents of this website are furnished "as is." Data has been obtained from sources considered reliable, but Thornburg makes no representation as to the completeness or accuracy of such information and has no obligation to provide updates or changes. Thornburg disclaims, to the fullest extent of the law, any implied or express warranty of any kind, including without limitation the implied warranties of merchantability, fitness for a particular purpose and non-infringement.

If you live in a state that does not allow disclaimers of implied warranties, our disclaimer may not apply to you.

Although Thornburg intends the information contained in this website to be accurate and reliable, errors sometimes occur. Thornburg does not warrant that the information to be free of errors, that the functions contained in the site will be uninterrupted, that defects will be corrected or that the site and servers are free from viruses or other harmful components. You agree that you are responsible for the means you use to access this website and understand that your hardware, software, the Internet, your Internet service provider, and other third parties involved in connecting you to our website may not perform as intended or desired. We also disclaim responsibility for damages third parties may cause to you through the use of this website, whether intentional or unintentional. For example, you understand that hackers could breach our security procedures, and that we will not be responsible for any related damages.

Thornburg Investment Management, Inc. is regulated by the U.S. Securities and Exchange under U.S. laws which may differ materially from laws in other jurisdictions.

Online Privacy and Cookie Policy

Please review our Online Privacy and Cookie Policy, which is hereby incorporated by reference as part of these terms and conditions.

Third Party Content

Certain website's content has been obtained from sources that Thornburg believes to be reliable as of the date presented but Thornburg cannot guarantee the accuracy, timeliness, completeness, or suitability for use of such content. The content does not take into account individual investor's circumstances, objectives or needs. The content is not intended as an offer or solicitation with respect to the purchase or sale of any security or other financial instrument or any investment management services, nor does it constitute investment advice and should not be used as the basis for any investment decision.

Suitability

No determination has been made regarding the suitability of any securities, financial instruments or strategies for any investor. The website's content is provided on the basis and subject to the explanations, caveats and warnings set out in this notice and elsewhere herein. The website's content does not purport to provide any legal, tax or accounting advice. Any discussion of risk management is intended to describe Thornburg's efforts to monitor and manage risk but does not imply low risk.

Limited License and Restrictions on Use

Except as otherwise stated in these terms of use or as expressly authorized by Thornburg in writing, you may not:

  • Modify, copy, distribute, transmit, post, display, perform, reproduce, publish, broadcast, license, create derivative works from, transfer, sell, or exploit any reports, data, information, content, software, RSS and podcast feeds, products, services, or other materials (collectively, "Materials") on, generated by or obtained from this website, whether through links or otherwise;
  • Redeliver any page, text, image or Materials on this website using "framing" or other technology;
  • Engage in any conduct that could damage, disable, or overburden (i) this website, (ii) any Materials or services provided through this website, or (iii) any systems, networks, servers, or accounts related to this website, including without limitation, using devices or software that provide repeated automated access to this website, other than those made generally available by Thornburg;
  • Probe, scan, or test the vulnerability of any Materials, services, systems, networks, servers, or accounts related to this website or attempt to gain unauthorized access to Materials, services, systems, networks, servers, or accounts connected or associated with this website through hacking, password or data mining, or any other means of circumventing any access-limiting, user authentication or security device of any Materials, services, systems, networks, servers, or accounts related to this website; or
  • Modify, copy, obscure, remove or display the Thornburg name, logo, trademarks, notices or images without Thornburg's express written permission. To obtain such permission, you may e-mail us at info@thornburg.com.

Severability, Governing Law

Failure by Thornburg to enforce any provision(s) of these terms and conditions shall not be construed as a waiver of any provision or right. This website is controlled and operated by Thornburg from its offices in Santa Fe, New Mexico. The laws of the State of New Mexico govern these terms and conditions. If you take legal action relating to these terms and conditions, you agree to file such action only in state or federal court in New Mexico and you consent and submit to the personal jurisdiction of those courts for the purposes of litigating any such action.

Termination

You acknowledge and agree that Thornburg may restrict, suspend or terminate these terms and conditions or your access to, and use, of the all or any part this website, including any links to third-party sites, at any time, with or without cause, including but not limited to any breach of these terms and conditions, in Thornburg's absolute discretion and without prior notice or liability.

Decline
Give Us a Call

Fund Operations
800.847.0200

FIND ANOTHER CONTACT
Woman sits with the NYC skyline in the background reading from her iPad.
Advising Clients

Bridge the Gap, Deliver Services That Meet Client Expectations

Thornburg Investment Management
24 May 2024
3 min read

The best client relationships are built on clear communication

CEG Insights is an organization that provides financial advisors with information and intelligence through thought leadership and research. In December, they released a research report that all advisors should read.

The report is titled “Addressing the Gap Between Investors’ Expectations and Advisor Services”. It compares the services clients expect, and their assessment of whether they’re receiving those services to the services advisors believe they deliver to their clients.

One of the critical findings from the report is that while the respondents may be receiving the services they expect, a high percentage of them don’t believe they are. To understand the importance of the investor feedback included in this research, let’s look at what clients said about the two services they expect most: financial planning and investment management.

Financial planning is a fundament service you provide as a financial advisor. In the research, 92% of investors indicated that they expected to receive financial planning from their advisors. The financial advisors reported that they provided financial planning 95% of the time. In this example it appears that investor expectations are being met, yet almost 60% of the investors felt they were not receiving financial planning. Investment management is another fundamental service. Like financial planning, a high percentage of those researched (92%), expected investment management services, and almost all the advisors (98%) believed they provided their clients with investment management advice, yet only 73% of investors felt they’d received those services. Finally, CEG’s research reported that 92% of clients were looking for wealth transfer advice, but only 17% of respondents felt they had received the service.

History has demonstrated that the best time for financial advisors to grow their business exponentially is when “money is in motion”.  Now is that time. Today, we are in the early stages of the “Great American Wealth Transfer,” where $84.4 trillion will pass from the Silent and the Baby Boomer generations to their heirs between now and 2045. After a lifetime of accumulating assets, your clients want the financial legacy they build to benefit current and future family generations. Clients who are guided through the wealth transfer process by an experienced advisor are likely to achieve those goals. Yet, in the CEG survey, they don’t believe they’ve received that advice. To bolster those findings, in a recent Edward Jones and Morning Consult survey, 71% of respondents reported they are comfortable having the wealth transfer discussion with their heirs, but only 27% have followed through.

Here are some ideas that would help bridge the gap between what investors expect, their understanding of the services they’re receiving and the services their advisors are delivering.

Clients

  • Be thoughtful when choosing your financial advisor. The relationship with your financial advisor should last for years and must be grounded in trust.
  • Be clear about your expectations. Tell your advisor precisely what you need. Be specific about your concerns and the issues you want to discuss. Fifty percent of ensuring your expectations are met is your responsibility.

Advisors

  • Make sure your clients understand the services you offer. Carefully explain your services, using language that’s more generic than branded because services often have names that aren’t descriptive.
  • Remind them of the services they’re receiving on an ongoing basis.
  • Borrow ideas from other professionals. Have you ever noticed that
    other professionals always seem to have a rack on the wall with brochures explaining their services? You can do that too. Advertise your services in your reception area, conference rooms, and individual offices.
  • Finally, have the wealth transfer conversation with all of your clients and prospects, not just the wealth holders in a family. The older individuals you interact with need direction and don’t know how to begin the discussion with their heirs. The younger people wonder what their parents and grandparents are doing or have done to ensure their futures are secure.

As with all relationships, success is achieved when all parties involved communicate frequently, establish trust, and plan for the future.

Discover more about:

Stay Connected

Subscribe now to stay up-to-date with Thornburg’s news and insights.
Subscribe

More Insights

Nursing senior people
Advising Clients

The Power of “May I Ask You…?”

By asking permission first to discuss personal topics, advisors can foster trust, enhance relationships, and give better financial advice.
A family works to secure legacy planning.
Advising Clients

Family Legacy Planning: Passing on More Than Just Wealth

Foster financial stability and deepen family bonds with Family Legacy Planning to ensure the transmission of values across generations.
Light bulb representing the world's best investment ideas
Advising Clients

The World’s Best Investment Advice

Use classic strategies, key principles, and some caution to lead to long-term investment success.
A group of family members sits with their financial advisor discussing fears of uncertainty in financial markets.
Advising Clients

Transform Customers into Life-Long, Referral-Generating Clients

Discover how to create a superior client experience to foster loyalty and encourage referrals.
ABC letters atop a stack of books
Advising Clients

The ABCs of Personal Finance

Unpack building wealth into budgeting, investing behaviors, and the power of compounding to help achieve financial goals and wealth accumulation.
Press Release from Thornburg with a branded megaphone image.

Thornburg Income Builder Opportunities Trust Announces Distribution

Thornburg Income Builder Opportunities Trust (NASDAQ: TBLD) announced its monthly distribution.

Our insights. Your inbox.

Sign up to receive timely market commentary and perspectives from our financial experts delivered to your inbox weekly.